14 December 2006, 13:34 in Computing
Switching to Amcom
A while back I posted about iiNet (my current internet service provider) downgrading my plan from 1.5 Mbps to 512 Kbps due to increasing wholesale costs. iiNet did not have any free ports at my exchange so I didn’t have the option of upgrading to one of their Broadband2+ plans. Nick informed me that he was with Amcom. Up until then they offered 8Mbps plans but recently released 24Mbps ADSL2 plans. They sounded good and had ports available on my exchange, so I decided to switch.
The process has been taking much longer than it should. I submitted the application form via email on the 21st of November. First my application somehow got lost for a few days. Then there was an issue because I had previously created an Arachnet email account with the same username as the one on my application (Arachnet were bought out by Amcom), and the web interface wouldn’t let me delete it! Then Amcom couldn’t proceed because iiNet still had ADSL codes on the phone line (I had assumed that Amcom could handle that). Then it took over a week for iiNet to remove the ADSL codes.
Yesterday I received an email that application was proceeding and that I should be up and running next Tuesday. Until then I will be without internet at home.
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